Effective Date: April 09, 2025
At Ruaka Cycle Mart, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with us through our website (www.ruakacyclemart.com), contact us via email (Ruakacyclemart4@gmail.com), phone (0112064632), or visit our physical location at Ruaka, Northern Bypass, Nairobi, Kenya. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name: When you provide it via our contact page (https://www.ruakacyclemart.com/contact-us/) or during purchases.
- Contact Details: Email address, phone number, or physical address when you reach out to us or place an order.
- Payment Information: Credit/debit card details or mobile payment data (e.g., M-Pesa) when you make a purchase, processed securely through third-party payment providers.
b. Non-Personal Information
- Browsing Data: IP address, browser type, device information, and pages visited on our website, collected via cookies or similar technologies.
- Transaction History: Details of your purchases or inquiries with us.
c. Information from Third Parties
- Data from social media or other platforms if you interact with us through those channels.
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders for bicycles, accessories, or services.
- Respond to inquiries or provide customer support via email, phone, or our contact page.
- Improve our website, products, and services based on your feedback and browsing behavior.
- Send you promotional offers, newsletters, or updates (with your consent, where required).
- Comply with legal obligations or resolve disputes.
3. How We Share Your Information
We do not sell your personal information. However, we may share it with:
- Service Providers: Third parties that assist with payment processing, shipping, or website hosting, bound by confidentiality agreements.
- Legal Authorities: If required by law or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. By continuing to use our site, you consent to our use of cookies as described.
5. Data Security
We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update inaccurate information.
- Deletion: Request removal of your data, subject to legal retention requirements.
- Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link or by contacting us.
To exercise these rights, please contact us at Ruakacyclemart4@gmail.com or 0112064632.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, transaction records may be kept for accounting purposes as per Kenyan regulations.
8. Third-Party Links
Our website may contain links to external sites (e.g., payment gateways). We are not responsible for the privacy practices of these third parties. Please review their policies separately.
9. International Data Transfers
Your information may be processed outside Kenya by our service providers. We ensure such transfers comply with applicable data protection laws and include adequate safeguards.
10. Children’s Privacy
Our services are not directed at individuals under 13 years of age. We do not knowingly collect data from children. If you believe we have, please contact us immediately.
11. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will be posted on our website with the updated effective date. Significant changes will be communicated via email or a prominent notice on our site.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us at:
Ruaka Cycle Mart
Ruaka, Northern Bypass, Nairobi, Kenya
Email: Ruakacyclemart4@gmail.com
Phone: 0112064632
Contact Page: https://www.ruakacyclemart.com/contact-us/
We aim to address your inquiries promptly and transparently.
Thank you for trusting Ruaka Cycle Mart with your personal information. We are dedicated to ensuring your privacy while delivering quality cycling products and services.