Terms and Conditions for Ruaka Cycle Mart

Effective Date: April 09, 2025

Welcome to Ruaka Cycle Mart! These Terms and Conditions (“Terms”) govern your use of our website (www.ruakacyclemart.com), purchases made online or at our physical store located at Ruaka, Northern Bypass, Nairobi, Kenya, and any interactions with us via email (Ruakacyclemart4@gmail.com) or phone (0112064632). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. General Use of Our Services

• Eligibility: You must be at least 18 years old or have parental consent to use our services or make purchases.
• Website Access: We grant you a limited, non-exclusive, revocable license to access our website for personal, non-commercial use. You may not modify, copy, distribute, or exploit our content without permission.
• Prohibited Actions: You agree not to misuse our services, including hacking, spamming, or uploading harmful content.

2. Products and Purchases

• Product Descriptions: We strive to ensure all product details (e.g., prices, specifications) on our website and in-store are accurate. However, errors may occur, and we reserve the right to correct them without liability.
• Pricing: All prices are in Kenyan Shillings (KES) and inclusive of applicable taxes unless stated otherwise. Shipping fees may apply and will be disclosed at checkout.
• Order Acceptance: Your order is an offer to buy, which we may accept or reject. We’ll confirm acceptance via email or phone. We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud.
• Payment: We accept payments via credit/debit cards, mobile money (e.g., M-Pesa), or cash in-store. Payment must be completed before dispatch or collection.

3. Shipping and Delivery

• Delivery Areas: We deliver within Kenya, subject to our shipping partners’ coverage. Contact us for details on international shipping.
• Timing: Estimated delivery times are provided at checkout but are not guaranteed. Delays due to unforeseen circumstances (e.g., weather, logistics issues) are not our liability.
• Risk of Loss: Ownership and risk of loss transfer to you upon delivery or collection.

4. Returns and Refunds

• Return Policy: You may return unused, undamaged products within 7 days of receipt for a refund or exchange, provided you present proof of purchase. Bicycles must be in original condition with packaging.
• Exceptions: Custom orders, clearance items, or used products are non-returnable unless defective.
• Process: Contact us at Ruakacyclemart4@gmail.com or 0112064632 to initiate a return. Return shipping costs are your responsibility unless the item is faulty.
• Refunds: Approved refunds will be processed within 14 days via the original payment method.

5. Warranties and Repairs

• Manufacturer Warranty: Products may come with a manufacturer’s warranty, details of which are provided with the purchase. We facilitate warranty claims but are not the warrantor.
• Repairs: We offer repair services for purchased items at an additional cost, subject to availability of parts.

6. Limitation of Liability

• As-Is Basis: Products and services are provided “as is.” We disclaim all implied warranties (e.g., fitness for a particular purpose) to the extent permitted by Kenyan law.
• Liability Cap: Our liability for any claim arising from these Terms shall not exceed the amount you paid for the product or service in question.
• Indirect Damages: We are not liable for indirect, consequential, or incidental damages (e.g., loss of use, profits) arising from your use of our services.

7. Intellectual Property

• All content on our website (e.g., logos, images, text) is owned by Ruaka Cycle Mart or our licensors and protected by copyright and trademark laws. You may not use it without written consent.

8. Termination

• We may suspend or terminate your access to our services if you violate these Terms, without prior notice or liability.

9. Governing Law and Dispute Resolution

• Jurisdiction: These Terms are governed by the laws of Kenya.
• Disputes: Any disputes shall first be addressed through good-faith negotiation. If unresolved, they will be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.

10. Changes to These Terms

• We may update these Terms periodically. The latest version will be posted on our website with the revised effective date. Continued use of our services after changes constitutes acceptance.

11. Force Majeure

• We are not liable for delays or failures to perform due to events beyond our control (e.g., natural disasters, strikes, government actions).

12. Contact Us

For questions, complaints, or clarification about these Terms, please contact us at:

Ruaka Cycle Mart
Ruaka, Northern Bypass, Nairobi, Kenya
Email: Ruakacyclemart4@gmail.com
Phone: 0112064632
Contact Page: https://www.ruakacyclemart.com/contact-us/

By engaging with Ruaka Cycle Mart, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing us for your cycling needs!